Terms and conditions – Hair K PARIS

WHO WE ARE

Hair K Paris is a French company specialized in the creation, manufacture and marketing of high-end professional hair care products.

The brand embodies French know-how in the beauty field, offering clean, high-performance formulas for both individuals and hairdressing professionals.

Hair K Paris is registered with the Registre du Commerce et des Sociétés de Paris under number 901 475 343, and has its registered office at 66 avenue des Champs-Élysées, 75008 Paris – France.

Our official website is: https://hair-k.fr

Hair K Paris sales are open to all continents, subject to local and customs regulations applicable in each country.

If you have any questions or would like to become a partner, please contact our customer service department at: infohk@hairk-paris.com

COMMENTS

These Terms and Conditions also govern the use of comments left by users on the www.hair-k.fr website.

Hair K Paris reserves the right to moderate, refuse or delete any comment containing offensive, defamatory, discriminatory, advertising or contrary to law.

Users are responsible for the content they publish and guarantee that their words do not harm any third party.

Any personal data collected in connection with the publication of a comment (name, e-mail address, message) is handled in accordance with our Privacy Policy and is never passed on to third parties.

By posting a comment, you unconditionally accept these Terms of Use.

By posting a comment, you agree that it may be broadcast or translated on our official media, partner platforms and search engines, including voice assistants.

Hair K Paris verifies the authenticity of comments before they are published in order to guarantee the transparency and reliability of shared opinions.

THE AGREEMENT

SCOPE OF APPLICATION

The present General Terms and Conditions of Sale and Use ” CGVU ” govern access to the hair-k.fr website and the purchase of HAIR K PARIS products by any individual or professional user or customer. The publisher of the site is HAIR K PARIS, 66 avenue des Champs-Élysées, 75008 Paris, France, registered with the RCS of Paris under number 801 407 453. Any visit, creation of an account or order implies full acceptance of the GTCU.

CONTRACTUAL DOCUMENTS

The contract is made up of the following elements, in order of priority: 1) these GTCU, 2) the Privacy Policy, 3) the Delivery Policy, 4) the Returns & Refunds Policy, 5) the product sheet and order summary (price, taxes, fees, lead times), 6) any mandatory local policies displayed by country. In the event of contradiction, the higher-ranking item shall prevail.

ENFORCEABILITY AND ACCEPTANCE

You declare that you have read and understood these terms and conditions before using the site and before confirming your order. Confirmation of payment constitutes electronic signature and contractual acceptance. If you do not accept the GTCU, you must not use the site or place an order.

TERRITORY, CURRENCY, RESTRICTIONS

HAIR K PARIS sales are open to all continents, subject to applicable local, customs and health regulations. Prices may be displayed in several currencies depending on the country (geographical detection and/or user choice); the debit and invoice are issued in the currency selected at the time of payment. Certain countries/territories may be temporarily excluded or subject to conditions (transport, regulated materials, import requirements). This information is specified in the Delivery, International Customs and Returns sections.

CUSTOMER TRANSPARENCY” COMPLIANCE

We display in a clear and accessible way: merchant identity, contact details, delivery conditions (times, costs, zones), return/refund terms and accepted payment methods, in order to meet Google Merchant Center’s trust requirements (transparency, consistent landing page, reliable payment process). See: “Building trust with your customers”, “About landing page requirements” and “Checkout requirements and best practices”.

COMMUNICATIONS & PROOF

Confirmations (order, shipment, refund) are sent by e-mail. The electronic records kept by HAIR K PARIS and by the payment service providers constitute proof of the transactions.

CGVU UPDATE

We may modify the GTCU for legal, technical, logistical or commercial reasons (including the addition of new currencies, delivery zones or payment methods). The applicable version is the one online on the day of the order. Substantial modifications relating to returns, delivery or prices will be the subject of visible information on the site.

LANGUAGE, APPLICABLE LAW, JURISDICTION

The GTCU are available in several languages for ease of understanding. In the event of differences of interpretation, the French version shall prevail. The GCU are governed by French law. Any dispute shall be referred to the competent courts of Paris, subject to the mandatory consumer protection provisions of the customer’s country of residence.

CUSTOMER SERVICE

Contact: infohk@hairk-paris.com / igroup@hairk-paris.com (or contact form on the website). Address: HAIR K PARIS, 66 avenue des Champs-Élysées, 75008 Paris, France. Please indicate your order number for all exchanges.

TERMS OF USE FOR SOCIAL MEDIA CONTENT

1. AUTHORIZATION FOR USE

By allowing HAIR K PARIS to use particular content (by responding positively to a request from us or by noting our name on social media), you agree to be bound by these Social Media Content Terms of Use (“Terms”).

2. CONTENT DEFINITION

In these Terms, “Content” means the photo and/or video, including any accompanying sound and text, posted through your social media account, accompanying metadata, such as the time and place of creation, your username and links to your social media profile.

3. LICENSE AND USE

You grant us the right to use and display the content in any medium, worldwide, for commercial, editorial or promotional purposes. This includes use on our websites, blogs, digital displays, advertisements and generally in connection with the promotion of our products or services.

This content may also be used for communication, marketing or advertising purposes on official HAIR K PARIS platforms, including international campaigns.

4. DURATION OF AUTHORIZATION

The rights you grant us to use your content are perpetual, worldwide and irrevocable. However, this does not affect your rights or those of other rights holders to the original content.

5. NON-EXCLUSIVE AND FREE OF CHARGE

The rights you grant us are non-exclusive; you retain all your rights to the content and may use it as you see fit. These rights are granted free of charge, without financial consideration or compensation.

6. MODERATION AND RESPECT OF THE IMAGE

HAIR K PARIS reserves the right to remove or not publish any content deemed inappropriate, defamatory, misleading, offensive or contrary to the image of the brand. You agree that we are not obligated to use your content or distribute it in any particular way.

7. IDENTIFICATION OF THE AUTHOR

You agree that your first name, pseudonym or social account name may appear next to the shared content. You may request the removal of your content at any time by writing to: igroup@hairk-paris.com. Removal will be carried out within a reasonable period of time.

8. GUARANTEES

By accepting these Terms, you represent and warrant:

a) that the content is your original work and that you own it;

b) that you have all the intellectual property rights and authorizations necessary to grant the rights mentioned in these Conditions;

c) nothing in your content will be illegal, defamatory, obscene or contrary to any applicable law;

d) you are 18 years of age or older and have the right to accept these Terms.

9. INDEMNITY

You will indemnify HAIR K PARIS against any claim, loss, damage, cost or expense (including reasonable legal fees) resulting from a breach of these Terms or from the use of the Content contrary to the rights of a third party.

10. PERSONAL DATA

By accepting these Terms, you give us your consent to collect and use certain information about you in connection with the promotion of HAIR K PARIS content and services.

11. DATA PROTECTION

Your personal data relating to content is processed in accordance with the privacy policy available on our website. You have the right to access, rectify, delete and object to the processing of this data, which you may exercise at any time.

12. RIGHT OF ACCESS AND RECTIFICATION

You can obtain further information or exercise any of your rights by contacting us at: igroup@hairk-paris.com.

13. RESPONSIBILITY AND CONTACT

In accordance with the RGPD, you may at any time exercise your rights of access, rectification, deletion or opposition by contacting us at igroup@hairk-paris.com.

We remain responsible for the processing of your personal data and guarantee that it is used in accordance with current European legislation.

MODIFICATIONS

We reserve the right to :

Update these terms and conditions from time to time and you will be notified of any changes by an appropriate announcement on the website. It is your responsibility to check for such changes. The changes will apply to your use of the website after we make the announcement. If you do not wish to accept the new conditions, you must not continue to use the website. If you continue to use the website after the effective date of the change, your use of the website indicates your agreement to be bound by the new terms; to modify or withdraw, temporarily or permanently, this website and the materials it contains (in whole or in part) without notice to you and you confirm that we shall not be liable to you for any modification or withdrawal of the website or its contents; and disable any user identification code or password provided to you by us, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms.

REGISTRATION

By using this website, you warrant that :

You are legally capable of entering into binding contracts;

You must be at least 18 years old;

The personal information you are asked to provide when registering is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity.

You will inform us immediately of any changes to your personal information by sending an email or calling our customer service representatives via email :

Email address: infohk@hairk-paris.com

PRIVACY POLICY

We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. In addition, we will treat your information in accordance with our Privacy Policy.

By using our website, you consent to such processing and warrant that all data you provide is accurate. When you make purchases on this website, we ask you to enter personal details to enable us to identify you, including your name, e-mail address, delivery address, credit card or other payment information. We reaffirm that we will hold this information in accordance with our registration with the Data Commissioner’s Office.

PROTECTING YOUR SAFETY

To ensure that your credit, debit or payment card is not being used without your consent, we will validate the name, address and other personal information you provide during order processing against appropriate third-party databases.

We take the risk of Internet fraud very seriously. In view of the increase in fraudulent credit card transactions, we make every effort to ensure that all orders are thoroughly checked against the information already provided. We may contact you to carry out additional security checks, and we urge you to cooperate in enabling us to do so. Fraudulent transactions will not be tolerated and will be reported to the appropriate authorities.

By accepting these terms and conditions, you consent to such verifications being made. In carrying out such checks, personal information provided by you may be disclosed to a registered Business Intelligence Agency which may keep a record of such information. Please be assured that this is only to confirm your identity, that a credit card check is not being carried out and that your credit rating will not be affected in any way. Any information you provide will be treated securely and strictly in accordance with the Data Protection Act 1998.

RESPECT

The website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Web site and its use. You agree not to :

Upload to or transmit through the Website computer viruses, Trojan horses, glasses, logic bombs or other items intended to interfere with, interrupt or disrupt the normal operating procedures of any computer;

Upload to or transmit through the website any defamatory, offensive or obscene material; and attempt to gain unauthorized access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site by denial of service or distributed denial of service attack.

By breaching this provision, you may be subject to a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it or on any website linked to it.

INDEMNITY

You agree to fully indemnify, defend and hold us and our officers, directors, employees and suppliers harmless from and against any and all claims, losses, costs and expenses including reasonable attorneys’ fees arising out of your breach of these Terms, or any other liability arising out of your use of this Site or anyone accessing the Site using your personal data.

THIRD PARTY LINKS

As a convenience to our customers, the Web site may contain links to other Web sites or materials that are beyond our control. For your information, we are not responsible for such websites or material, nor do we review or endorse them. We will not be liable for the privacy practices or the content of such Web sites, nor for any damage, loss or offense caused or alleged to be caused by or in connection with use of or reliance on any such advertising, content, products, materials or services available on or through any such Web sites or external resources.

ORDERS

All orders are subject to acceptance and availability. If the goods ordered are not available, you will be informed by e-mail (or by any other means if no e-mail address has been provided) and you will have the choice of waiting until the item is in stock or cancelling your order.

All orders placed by you will be treated as an offer to purchase our goods or services and we have the right to reject such offers at any time. You acknowledge that any automatic acknowledgement of your order which you may receive from us shall not signify our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will occur when we (i) charge your credit or debit card or PayPal account or (ii) dispatch the goods to you or commence the services to you, whichever is the later, in which case we will send you an e-mail confirming that a contract has been concluded (‘Dispatch Confirmation’). The contract will relate only to those goods and services which we have confirmed for dispatch in the Dispatch Confirmation. We will not be obliged to deliver any other goods or services which may have formed part of your order until we have confirmed dispatch of such goods or services in a separate Dispatch Confirmation.

We will take all reasonable steps, so far as it is in our power to do so, to keep your order and payment details secure, but in the absence of any negligence on our part, we cannot be held responsible for any losses you may suffer if a third party obtains unauthorised access to any data you have provided by accessing or placing an order on the website.

CANCELLATION RIGHTS

Where you have purchased goods or services as a consumer (i.e. for personal use, as opposed to commercial use), please note that you have the right to cancel any completed contract with us within 30 days of the date of receipt of such goods or services (‘Cooling Off Period’).

In accordance with European Directive 2011/83/EU on consumer rights, you have 30 days from receipt of your order to exercise your right of withdrawal, without having to justify your decision or pay any penalties.

In the case of returns from abroad, shipping costs are at the customer’s expense, except in the case of an error on our part or a defective product.

If you actually cancel a contract within the cooling-off period, then :

you must inform us by contacting us or by writing to Hair k Paris at 66 avenue des Champs Elysée Paris 75008; you must retain possession of the goods or services and ensure that they are kept in the same condition as at the time of delivery until they are taken back by us or returned by you;

we will inform you when we wish to take back the goods or services. We will take back the goods or services within 28 days of our receipt of your cancellation notice and we will charge the cost of taking back the goods or services and deduct it from any sum we owe you. Alternatively, you can return the goods or services to us by emailing infohk@hairk-paris.com for details; we will refund any amount you have paid to us within 30 days of receipt of your cancellation notice.

If you return goods to us for any reason (for example, if you believe that the goods are defective), we will examine the returned goods and, to the extent that we find them to be defective, we will repair or replace all defective goods or refund to you in full the price of the defective goods (including all applicable delivery charges and any reasonable costs incurred by you in returning the item to us). Please follow our returns authorization procedure by contacting us by e-mail. Please contact us as soon as possible and preferably within 3 days of receiving your goods. If we find that a returned item is not faulty, you will be responsible for any shipping costs incurred. Details of your legal right of cancellation and an explanation of how to exercise it are provided in the Shipping Confirmation. This does not affect your other legal rights as a consumer.

PRICE AND PAYMENT

All prices displayed on the site include VAT (where applicable) at the current rates and are correct at the time the information is entered into the system. However, we reserve the right to change prices at any time without notice (except that any changes will not affect orders for which we have sent you a Dispatch Confirmation).

If your delivery address is within France, no additional taxes will be charged. However, if your delivery address is outside France, you may be subject to import duties and taxes (including VAT), which are levied once the delivery reaches your destination country. Any such additional charges must be borne by you. (If your delivery address is within the European Union (“EU”), see “Customs clearance responsibilities for delivery addresses within the EU”) You should note that customs policies and practices vary considerably from country to country. We recommend that you contact your local customs office for further information. Payment can be made by one of the major credit or debit cards or via our PayPal account. Payment will be debited from your account prior to shipment of your goods or provision of the service to you.

In the unlikely event that the price displayed on the payment page is incorrect and we discover this before accepting your order in accordance with clause 9, we are not obliged to sell you the goods at the price displayed. We always try to ensure that the prices of goods displayed on our website are accurate, but sometimes genuine errors can occur. If we discover an error in the price of the goods you have ordered, we will let you know as soon as possible and give you the opportunity to reconfirm your order at the correct price or cancel it. If you cancel your order after you have paid for the goods (but they have not yet been dispatched), you will receive a full refund.

You confirm that the credit/debit card or PayPal account used belongs to you. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If your payment card issuer refuses or for any reason does not authorize payment to us, we will not be liable to you for any late delivery or non-delivery.

If your card payment has not been processed successfully for any reason, we reserve the right to retry the payment procedure. We will notify you at least 48 hours in advance of our intention to retry the payment procedure by sending you an email to the address you have provided. If you do not wish us to retry payment, you must cancel your order within 48 hours of receiving our email.

You can only use one promotional code per order. We reserve the right to reject or cancel any orders for which more than one promotional code has been added to the basket.

We allow you to use discount codes strictly in accordance with the terms and conditions on the basis of which they were issued, which, among other things, may include conditions relating to your eligibility for their use and a maximum order value. Please familiarize yourself with these terms and conditions before placing an order, as we reserve the right to reject or cancel any orders that do not comply with these conditions, even if your credit or debit card has been charged. In the event of any inconsistency between the terms and conditions on the basis of which discount codes have been issued and these terms and conditions, the terms and conditions of the discount code shall prevail. A copy of the discount code terms and conditions may be obtained by sending an e-mail to :

E-mail address: igroup@hairk-paris.com

Customs clearance responsibilities for EU delivery addresses

For orders shipped from France only.

For deliveries to addresses within the EU, for legal purposes, you are the importer of the goods and are responsible for all import formalities as well as any duties, tariffs or taxes that may be charged by any customs authority. However, we have collected these amounts from you as part of your purchase, and by accepting these terms, you hereby authorize us to appoint our designated carrier(s) to carry out all required customs formalities on your behalf, including the payment of any duties, tariffs or taxes to the relevant customs authority. The designated carrier will deliver the goods to you and carry out customs formalities on your behalf. These customs formalities will be carried out in different countries, depending on the country to which your delivery address belongs and the carrier used. Your goods will be cleared through customs in one of the following “countries of clearance”:

DPD

1. Cyprus (for addresses in Cyprus)

2. France (for addresses in France, Austria, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Portugal, Romania, Slovakia and Slovenia)

3. Ireland (for addresses in Ireland)

4. Malta (for addresses in Malta, Cyprus)

5. Spain (for addresses in Spain)

6. Netherlands (for addresses in the Netherlands, Belgium, Denmark, Finland, Germany, Luxembourg, Poland and Sweden)

Hermes

7. Belgium (for addresses in Belgium and Ireland)

8. Otherwise, in the country to which your address belongs.

DHL

9. In the country to which your address belongs.

P2P

10. The Netherlands (for all addresses)

This means that you will be charged duties, tariffs or taxes at the rate applicable in the country of customs clearance – these will be paid on your behalf by the designated carrier. These countries of clearance are subject to change without notice.

By accepting these conditions, you consent to us appointing a designated carrier to act on your behalf as described above, and to the designated carrier acting solely for you as your direct customs representative.

We do not issue tax invoices for shipments to the EU from France. Any proof of sale document we provide at your request is provided at our sole discretion and serves only as a record of your purchase. The document may not comply with the requirements imposed by the tax authorities in your local jurisdiction for VAT recovery purposes, and we are unable to provide additional documentation in this respect.

DELIVERY

Hair K Paris orders are carefully prepared and dispatched according to destination, chosen delivery method and applicable regulations. Delivery conditions may vary according to the country of destination, the carrier selected and customs formalities in force.

Delivery zones

Hair K Paris ships its products in France, Europe and internationally, subject to legal and logistical restrictions specific to each territory. Some destinations may be subject to specific conditions.

Delivery times

Delivery times are given as an indication and may vary according to destination, carrier and periods of activity (high demand, promotional periods, customs formalities). Hair K Paris cannot be held responsible for delays beyond its control.

Delivery charges

Delivery costs are calculated automatically when you place your order, based on the destination country, the delivery method selected and the total amount of the order.

Delivery may be free for orders over a certain amount, according to the conditions specified on the site at the time of purchase.

Customs and taxes

For deliveries outside the European Union, customs duties, local taxes or import fees may be required by the competent authorities. These costs are the exclusive responsibility of the customer and cannot be reimbursed by Hair K Paris.

CURRENCY AND BILLING

Prices are displayed in your local currency when this option is available. The currency actually debited on payment is indicated at checkout. If the currency displayed differs from the currency debited, the final amount in debited currency is specified before validation.

PRICE DISPLAY/VAT

For European Union countries and the United Kingdom, the prices displayed on the site include all applicable taxes in accordance with local regulations. For other countries, any import duties and taxes are the responsibility of the customer.

PAYMENTS AND SECURITY

We accept all major payment methods (credit card, PayPal and other checkout methods). Some payments may require strong authentication (3D Secure). Orders are only confirmed once payment has been authorized.

REPAYMENT PERIOD

In the event of a refund, we will credit the original payment method within 3 to 10 working days of validation, which may vary depending on your card issuer or payment service provider.

OBVIOUS PRICING ERRORS

In the event of an obvious pricing error (clearly recognizable typographical or technical error), we reserve the right to cancel the order before dispatch. You will then receive a full refund.

CURRENCY CONVERSION AND BANK CHARGES

If your bank applies exchange or conversion fees, these fees are independent of HAIR K PARIS and remain your responsibility.

CONDITIONS OF ELIGIBILITY FOR PURCHASE

The purchase of items on this Site and the legal conclusion of a contract on this Site in accordance with the legislation applicable in France will only be possible for individuals who meet the criteria below:

Individuals aged 18 or over; who register their name, address, telephone number, email address and any other information requested.

With your proposal to purchase items and services you declare that you are 18 years of age or older and that you authorize us to transmit certain information in order to obtain information from a third party, including but not limited to your credit card number in order to verify your identity, validate your credit card, obtain authorization for your credit card, and authorize each transaction.

By placing an order on this site, you acknowledge that any transaction is concluded with Hair K Paris, a company established in France, and that French legislation applies to any purchase contract.

Purchases made on this site are for personal use only and not for resale, except with the prior written consent of Hair K Paris.

INTELLECTUAL PROPERTY

The content of the website is protected by copyright, trademark, database rights and other intellectual property rights and you acknowledge that the documentation and content provided as part of the website must remain with us or our licensors.

You may retrieve and display website content on a computer screen, store such content in electronic form on a disk (but not on a server or other storage device connected to a network) or print a copy of such content for your own non-commercial use, provided you leave intact all copyright and other proprietary notices. However, you may not reproduce, modify, copy, distribute or use for commercial purposes any material or content from the website.

Any use, representation or reproduction, in whole or in part, of the content of the site for purposes other than personal use, including on international or voice platforms, is strictly forbidden without prior written authorization from Hair K Paris.

The brands, visuals and content published on the site may appear in search engines, voice assistants and artificial intelligence tools only in the context of an informative and fair use of the Hair K Paris site.

Any license to use our visuals (press kits, product files, packshots) granted to partners is non-exclusive, revocable and strictly limited to the written scope of the authorization.

Access to the site and the use of its functionalities are governed by the present conditions of use, which define the respective responsibilities of Hair K Paris and the users of the site.

USE OF THE WEBSITE

The website is provided on an “as is” and “as available” basis without any representations or endorsements made and we make no warranties, express or implied, as to the website or its use. You acknowledge that we cannot guarantee and shall not be liable for the security or privacy of this Web site and any information provided by you. You must bear the risk of using the Internet.

While we will try to ensure that the content of the website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be liable for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may encounter on the website. If we become aware of any inaccuracies in the content of the website, we will attempt to correct them as soon as we reasonably can.

In particular, we accept no liability for the following:

Incompatibility of the website with any of your hardware, software or telecommunications links; technical problems, including website errors or interruptions;

Unsuitability, unreliability or inaccuracy of the website;

Inability of the website to meet your requirements.

To the fullest extent permitted by applicable law, you agree that we will not be liable to you or to any third party for any consequential or incidental damages (the terms of which include, but are not limited to, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenses, loss of privacy and loss of data) or other indirect, special or punitive damages arising out of or in connection with your use of the Website.

SEPARATION

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that part shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

DISCLAIMER

No waiver by us shall be construed as a waiver of any preceding or subsequent breach of any provision.

FULL AGREEMENT

These Terms constitute the entire basis of any agreement between you and us.

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the laws of France. Disputes shall be settled exclusively by the French courts.

In the case of international sales, transactions are governed by French law, without prejudice to mandatory legal provisions applicable in the consumer’s country.

RETURNS

We want to ensure that our customers receive the best possible service. We are delighted to be able to offer you a comprehensive returns policy in the event that you are not 100% satisfied with the products delivered. Please note that you must follow the steps below to return a product and that if you do not, we may not be able to exchange the items or offer a refund. Please also note that we are not responsible for and cannot offer refunds/exchanges on items damaged by circumstances beyond our control.

Should you wish to return a product, for whatever reason, you have 30 days from the date of receipt of the order to inform us that you are not completely satisfied with the item. If you wish to return it, please contact our Customer Service department by e-mail and provide them with your order number, the number of the item you wish to return and the reason for the return.

We will provide you with a return authorization number and the address to which you must send the product.

You will need to pack the item well and include it in the parcel:

Your order number

Return authorization number

If you want to replace the product or if you prefer a refund

The reason why you wish to return the product.

The item(s) returned must be new, unused and in the original, undamaged box with a copy of the invoice or shipping notice.

Once we have received the items we will check them and, if we consider it necessary, we will refund the amount paid for the items and the shipping costs. We cannot offer refunds for unwanted items due to the perishable nature of the items we sell. We will only offer refunds/exchanges for those items that would be defective upon shipment.

In accordance with European Directive 2011/83/EU, all consumer customers have a period of 30 days from receipt of the order to exercise their right of withdrawal, without having to give any reason or pay any penalties. Products must be returned in their original, unopened and unused condition.

For international orders, the right of return remains applicable, but the return shipping costs remain at the customer’s expense, except in the case of an error on our part or a defective product.

Refunds will be made within a maximum of 14 days after receipt and verification of the returned items, using the same means of payment as that used to place the order.

No exchange or refund will be granted for products opened, used or altered after receipt.

THE CRITICS

You grant hair-k.fr the right to use the name used in the publication of such content. You agree to waive your right to be identified as the author of such content and your right to object to possible critical treatment.

You agree to perform all other actions necessary to perfect all of the above rights granted by hair-k.fr, including the performance of facts and documents, upon hair-k.fr’s request.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that as of the date you submit the content or material to hair-k.co.uk:

The content and materials are precise;

The use of the content and material provided by you does not violate any provision of hair-k.fr and will not cause damage to any person or entity. Of course, the content and/or material will not be defamatory. You agree to indemnify hair-k.fr for any claim by a third party against hair-k.fr arising out of or in connection with a breach of any of these warranties.