HAIR K is committed to protecting the privacy of its customers. Please take the time to read this notice, which details the information we collect about you, how we use it and your rights.
What personal data do we collect about you?
We collect your personal data when you provide it to us directly and through your use of the Site. This information may include:
- The information you provide to us when you use our site (for example, your name, contact details, gender, product reviews and any information you add to your account profile);
- Transaction and billing information, if you make purchases from us or using our site (for example, credit/debit card details and shipping information);
- Records of your interactions with us (for example, if you contact our customer service team, or interact with us on social networks); Information you provide when you enter a contest or participate in a survey;
- Information collected automatically using cookies and other tracking technologies (for example, the pages you have visited and whether you have clicked on a link in one of our newsletters). We may also collect information about the device you use to access our site;
- Other necessary information that the site may require, for example we may access your location if you give us your consent.
What do we use this personal information for?
Depending on how you use our site, your interactions with us and the permissions you grant us, the purposes for which we use your personal data include:
- To complete your order and maintain your account online.
- Manage and respond to any questions or complaints you may have.
- To personalize the site and show you the content that interests you most, based on your account information, purchase history and browsing activity.
- Improve and maintain the site, and monitor its use.
- For market research, for example, we may contact you to gather feedback on our products.
- To send you marketing messages and show you targeted advertising, where we have your consent or are authorized to do so.
- For security reasons, to investigate fraud and, if necessary, to protect ourselves and third parties.
- To comply with our legal and regulatory obligations.
We use the following legal basis under the Data Protection Act to process your personal data:
- Because such processing is necessary to perform a contract with you or take steps prior to entering into a contract with you (for example, when you have made a purchase with us, we use your personal data to process payment and fulfill your order).
- Because we have obtained your consent (for example, when you contact us with a request, add optional information to your account profile, or consent to receive marketing from us).
- Because it is in our legitimate interest, as an e-commerce platform, to maintain and promote our services. We always seek to better understand our customers in order to offer them the best products and customer experience. We use information about you to personalize your experience of the Site, to make it more interesting and relevant to the products and offers presented.
Marketing
We like to communicate with our customers and, depending on your marketing preferences, we may use your personal data to send you commercial messages by e-mail, telephone or post. Some of these messages may be personalized to you, based on your previous site navigation or purchases, and other information we hold about you.
If you no longer wish to receive communications from us (or wish to return to them), you can change your preferences at any time by contacting us (details below), by clicking on the “Unsubscribe” link in an e-mail, or by updating your settings in your account. If you unsubscribe from marketing, please note that we may still contact you from time to time to send you service messages (for example, order or delivery confirmation, or information about your legal rights).
You may also see advertisements for our site on other websites, including social networks. These ads may be personalized using cookies (which track your web activity, enabling us to serve ads to customers who have visited our site). When you see an ad on social networks, this may be because we have used that social network to serve ads to our customers or to users who match our customers’ demographic profile. In some cases, this may involve sharing your e-mail address with this social network. If you no longer wish to see personalized ads, you can change your cookie and privacy settings on your browser and these third-party websites.
With whom do we share personal data?
We share customers’ personal data with third parties in the following circumstances:
- With other companies in our group, if required to operate the site
- With our suppliers and service providers working on our behalf, for example payment institutions and delivery companies.
- With our professional and legal advisors.
- With third parties committed to fraud prevention and detection.
- With law enforcement or other government authorities, for example to report fraud or in response to a legitimate request.
- In the event that we sell shares in the company, our customers’ personal data may be disclosed to a prospective purchaser. In this case, we will make reasonable efforts to ensure that the purchaser will be bound by the terms of this privacy policy.
- Otherwise, we have your consent or we are legally authorized to do so.
Storage and retention
We use service providers based all over the world. As a result, your personal data may be processed in countries outside Europe, including countries where you may have fewer legal rights to your data than under local law. If we transfer personal data outside the European Economic Area, we will ensure, as required by applicable law, that your privacy rights are adequately protected by appropriate safeguards, in particular the EU standard contractual clauses. Please contact us if you would like more information about these guarantees.
We will retain your personal data for as long as we need it for the purposes set out above, and this period will vary depending on your interactions with us. For example, when you have made a purchase with us, we will keep a record of your purchase for the period necessary for billing, taxes and warranty purposes. We may also keep a record of correspondence with you (for example, if you have made a complaint about a product) for as long as necessary to protect us from a legal claim. If we no longer need to retain your information, we will delete it. Please note that when you unsubscribe from our marketing communications, we keep a record of your e-mail address to ensure that we do not send you marketing e-mails in the future.
Security
This site guarantees that data is encrypted when it leaves the site. This process involves converting information or data into code to prevent unauthorized access. This site follows this process and uses secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are used to protect customer data as it transits to and from this site via a secure communication channel.
Although we make every effort to ensure that personal data is protected at all times from our site, we cannot guarantee the security and integrity of information that has been transmitted to our site.
Children
Our site is not intended for and should not be used by children under the age of 18. We do not knowingly collect personal data from children under 18.
Cookies
Our Sites use cookies and similar technologies to provide certain site functionality, to understand and measure site performance, and to deliver targeted advertising. Please see our Policy for more information about the cookies we use and how to change your cookie settings.
Your rights
You have certain rights regarding your personal data, including the right to access and correct your personal data, and, in specific circumstances, to transfer your personal data to another entity in a commonly used format.
You have the right to object to your personal data being used for certain purposes, including sending you marketing. See “Marketing” above for details on how to opt-out of marketing.
You also have the right to request the erasure of your personal data, for example; where our purposes for processing your personal data have come to an end; where you object to our processing of your personal data on the basis of legitimate interests and we have no compelling legitimate grounds for continuing to process your personal data; and where our processing was based on your consent which you have withdrawn.
We will comply with any request to exercise your rights in accordance with applicable law. Please note, however, that there are a number of limitations to these rights, and there may be circumstances where we are unable to comply with your request. To make requests about your personal data, or if you have any questions or concerns about your personal data, you should contact us using the details below. You also have the right to contact your local data protection supervisory authority
Contact us
If you have any questions about any aspect of our privacy policy, please contact us using the details below:
Email : kawtar@hair-k.fr
Address: Hair K, 66 avenue des Champs Elysée, Paris 75008
